Returns

  • Returns will only be accepted within 45 days from purchase. Paypal orders must be returned within 30 days from purchase. We are unable to accommodate any requests outside of this timeframe.

  • We are unable to accept exchanges. If you wish to exchange your item for a difference size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.

  • All items must be returned in their original condition and must not be washed, worn, or altered.

  • The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.

  • If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.

  • For return inquiries that meet the above guidelines, please contact: tenktoflight@gmail.com. Please mark email with RETURN in the subject line and include the merchandise, order number, and a note explaining the return.

  • All digital music purchases are final and non-refundable under any circumstance. If you have trouble accessing the music, please contact: tenktoflight@gmail.com to message us with your order confirmation number.

Damaged, Incorrect, or Incomplete Orders

  • If your order arrives damaged, incorrect, or incomplete please contact: tenktoflight@gmail.com to message us with your order confirmation number.

  • If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.

  • If your order contains an incomplete item, please contact: tenktoflight@gmail.com to message us with your order confirmation number and we will provide a return label via email. Once the item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.

  • We will not be responsible for damages to merchandise once the item has washed or worn.

Additional Info

  • If you have any additional questions that are not covered above, please visit tenktoflight@gmail.com to message us and we will be happy to assist you. If your question or concern is regarding an order you have recently placed, please provide the order confirmation number in your email.